Version number: 1.0
Effective date: 01.04.19
1. Who are we?
1.1 We are Doc&Tee Ltd trading as “Doc & Tee”. For privacy queries, you can contact us at firstname.lastname@example.org. Other contact details are on our website.
2. What’s the point of this policy?
2.1 It tells you what to expect when we collect your personal information via our website or otherwise in connection with our service with you. Please only use our service if you are completely happy with this policy.
2.2 This policy does not apply to personal information of other people, e.g. end user information collected on behalf of our web-hosting customers. We just act as “data processors”; our legal obligations are set out in our contract with those service users, who are the “data controllers”.
3. Might the policy change?
3.1 Yes. Please check it whenever you visit our website. We will assume you agree to the new version of the policy if you use the site after its effective date. We may also notify you of any changes by email or in-service message.
4. What do we collect?
4.1 Information which you upload to our service or otherwise give us such as:
- your name and contact details;
- details about your transactions with us;
- contact or other information which you give or allow us to use for newsletters or other marketing;
- and your communications with us.
4.2 Automated information about your use of our website such as: the internet protocol (IP) address used to connect your device to the internet, connection information such as browser type and version, information about your device including device-type and device identifier, operating system and platform, mobile network data, a unique reference number linked to the data you enter on our system, login details, the site from which you arrived at our service, details of your activity with date / time stamps including pages you visited and your searches / transactions.
5. What’s our reason / legal basis for collecting the information?
5.1 Because it’s necessary to take steps at your request to enter into a contract with you and/or to perform such a contract, e.g., send service messages, process payments and fulfil orders. This applies to initial enquiries and to contact and transaction details.
5.2 Because it’s in our “legitimate interests”, e.g., to manage and improve our service including tracking usage patterns and preventing or detecting fraud or abuse. This applies to automated usage data.
5.3 Because you’ve agreed. This applies to contact or other information which you give or allow us to use for newsletters or other marketing. You can withdraw permission at any time as explained on our service or by emailing us at the above email address.
6. How long do we keep personal information?
6.1 Until your contract with you has ended.
6.2 We may hold on to some of your information for longer (typically up to six years) if reasonably needed for legal, regulatory or tax reasons, deal with disputes, prevent fraud or abuse and/or enforce our terms and conditions.
6.3 We will keep your information which we use only for newsletters or other marketing until you tell us to stop sending you such messages.
7. To whom do we send or make available your personal information?
7.1 To other people who supply us with a service, e.g. businesses which help us send communications or monitor our website and which provide us with analytics and other IT services.
8. Do we send your information outside the European Union?
8.1 Your personal information which we collect is stored within the EU and is not transferred to any third countries except as follows.
8.2 Your personal information may be transferred to the US by the following companies certified under the EU-US Privacy Shield Framework, which provides certain safeguards for your personal information: Google (analytics).
9. What rights do you have?
9.1 If the legal requirements are met: To ask us for access to your personal information, to rectify it if there are mistakes, to delete or restrict its use in certain circumstances or to “data portability” or to withdraw any consent you’ve given (e.g. marketing).
9.2 You may also have the right to object to use of your personal information in certain circumstances.
9.3 If you have a complaint about how we are dealing with your personal information, please contact us via the email address above. If you are not happy with our response or think we are not handling your personal information in accordance with the law, you have the right to complain to the Information Commissioner’s Office (ICO).
9.4 For more information about your rights, visit the ICO’s website: www.ico.org.uk.
10. What about cookies?
10.2 We ourselves place the following types of cookies:
|Type of cookies||Purpose|
|Cookie notice||Store your response to our cookie notice|
10.3 Companies which provide us with a service also place cookies. Some of these cookies may involve certain information, such as your IP address and web address of the page you’re visiting, being sent to the company concerned. Below is a summary of the kinds of cookies used together with details about who places them and where you can go to get more information and to opt out (where possible):
Analytics cookies: These kinds of cookies recognise and count the number of website visitors as well as providing other information about the visit such as duration, route through the website and where the visitor came from. This information helps us to improve the way our website works, for example by making sure users find what they need easily. These cookies are provided by:
Google Analytics (“GA”). More:
- general information about the types of cookies placed by Google including analytics
- a technical explanation of GA cookies
- Google’s use of its partners’ data including how to control information collected by Google
- how to specifically opt out from GA cookies